What is your returns and refunds policies?
Please contact customer service with your receipt of purchase for more information on returning an item. Thank you.
Returns: Furniture Components NZ (2014) Ltd returns policy operates under the Consumers Guarantees Act, Fair Trading Act and the Sale of Goods Act.
At Furniture Components NZ (2014) Ltd, our customers' satisfaction is our top priority. If you find that your order is not quite suitable and you need to return an item purchased online, you can send it back to us in unused condition with all its original packaging within 7 days of receiving it. In this instance, we are more than happy to help you find a suitable item as an exchange, provide a credit note for a future purchase, or in some cases provide a refund of the purchase price (refer, below, to the Consumer Guarantees Act 1993).
Our shipments are carefully inspected before leaving our warehouse. If upon delivery, the goods are damaged, or defective please let us know within 24 hours.
If you suspect your product has been damaged during delivery please retain the packaging which the product was delivered in, as the courier company will need to inspect it. Please contact us on 09 622 2649 during the hours of 9:30 am and 3:30 pm, Monday to Friday, so that we can arrange the return of the product and packaging for inspection and send you a replacement.
Refunds: Where a refund is the remedy offered, the refund will be made to the original method of payment as soon as we receive your item back. We will notify you as soon as we receive the item being returned and provide remittance once the refund has been processed. It can take a couple of days for the refund to be transferred into your account depending on which bank you are with. Refunds can only be processed on business days, please allow 72 hours for it to be processed.
Consumer Guarantees Act 1993A 'consumer' is a person who:
Acquires from a supplier, goods or services of a kind ordinarily acquired for personal, domestic, household use, or consumption; and
Does not acquire the goods and services, or hold themselves out as requiring the goods or services out as acquiring the goods or services for the purpose of:
(i) resupplying them in trade;
(ii) consuming them in the course of a process of production or manufacture; or
(iii) in the case of goods, repairing or treating in trade, other goods or fixtures on land.
In the event that the goods sold to a consumer, are deficient or faulty, the retailer has the obligation to repair, replace or refund the item.
If the defects can be repaired, it is the retailer's right to repair or replace the product. If the product cannot be repaired the consumer may choose to either replace the product with an identical product type or request a refund for the original product purchase price.
Remedies must be sort in a reasonable time.
The CGA does not apply where the product has been misused, broken or improperly operated. Defects must not be due to a consumer using the goods in a way that the goods are not intended to be used.
Exchange: If a product is unsuitable and you wish to exchange it for another one (i.e. a different design), you must return the product with proof of purchase in resalable condition, with packaging intact, along with all labels and components. Proof of purchase will also be required.