Returns

If you find that your order is not quite suitable and you need to return an item purchased online, you can send it back to us in unused condition with all its original packaging within 7 days of receiving it. In this instance, we are more than happy to help you find a suitable item as an exchange, provide a credit note for a future purchase, or in some cases provide a refund of the purchase price (Please refer below, to the Consumer Guarantees Act 1993).

Our shipments are carefully inspected before leaving our warehouse. If the goods are damaged or defective upon delivery, please let us know within 24 hours.

If you suspect your product has been damaged during delivery, please retain the packaging in which the product was delivered, as the courier company will need to inspect it. Please contact us on 09 622 2649 during the hours of 9:30 am and 3:30 pm, Monday to Friday, so we can notify our warehouse of the return, and ensure they are organised to inspect the product and packaging and have reserved a replacement product for you if required.

How to Return an Item:

• To start the returns process, email us [email protected] with your reason for the return and your purchase receipt.
• Once approved, you will receive a confirmation email along with the postal address to return the item to.

Please Note:

• You are responsible for the return shipping charges. You are welcome to call into our warehouse to return your item or use a courier service.
• Original shipping charges are non-refundable.

International Returns:

You can return your order via the post using any international postal service or courier (mark it as ‘returned goods’ to avoid customs delays). It can take up to 21 business days for returns to reach our warehouse, and we’ll email you when the return has been processed.

It can then take up to 10 business days for the refund to be credited against your original payment method. Refunds may take longer to process during sales periods or if they fall close to a public holiday.

International orders won’t be reimbursed for the cost of original shipping, customs duties or taxes.

Refunds:

Where a refund is the remedy offered, it will be made via online payment to the account you provide or the payment gateway used to purchase the item, i.e., Stripe or Paypal. The refund will be processed as soon as we receive your item back at our warehouse. We will notify you as soon as we receive the item being returned and provide remittance once the refund has been processed. It can take up to 10 days for the refund to be transferred to your account, depending on your bank and whether the refund is processed by a bank transfer or a payment gateway. Refunds can only be processed on business days. Please allow up to 10 days for it to be processed.

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Consumer Guarantees Act 1993:

A 'consumer' is a person who:

Acquires from a supplier, goods or services of a kind ordinarily acquired for personal, domestic, household use, or consumption; and
Does not acquire the goods and services, or hold themselves out as requiring the goods or services out as acquiring the goods or services for the purpose of:

(i) resupplying them in trade;
(ii) consuming them in the course of a process of production or manufacture; or
(iii) in the case of goods, repairing or treating in trade, other goods or fixtures on land.

In the event that the goods sold to a consumer, are deficient or faulty, the retailer has the obligation to repair, replace or refund the item.

If the defects can be repaired, it is the retailer's right to repair or replace the product. If the product cannot be repaired the consumer may choose to either replace the product with an identical product type or request a refund for the original product purchase price.

Remedies must be sort in a reasonable time.

The CGA does not apply where the product has been misused, broken or improperly operated. Defects must not be due to a consumer using the goods in a way that the goods are not intended to be used.

Exchange: If a product is unsuitable and you wish to exchange it for another one (i.e. a different design), you must return the product with proof of purchase in resalable condition, with packaging intact, along with all labels and components. Proof of purchase will also be required.